High inflation is an unfamiliar situation in many of the countries that are currently affected, and operators are not be well-prepared to deal...
This data set summarises the most-relevant mobile customer experience KPIs for major operators in 24 countries based on primary...
eSIMs are now available in more than 190 countries worldwide but awareness and adoption remain low, partly due to operators’ reluctance to...
After more than a year of negotiation, Vodafone and CK Hutchison, owner of Three UK, announced on 14 June 2023 that they had reached an agreement to...
Businesses are experimenting with the implementation of tools based on large language models (LLMs), like ChatGPT, to enhance user experience across...
This article explores the most-immediate consumer-facing opportunities for generative AI for telecoms operators while also looking ahead to the...
The share of consumers on unlimited data plans is increasing which limits operators' ability to increase ARPU. This article explores how Verizon is...
T-Mobile announced in March 2023 that it had reached an agreement to acquire budget prepaid wireless operator Mint Mobile as part of a larger deal...
Operators have been launching digital service initiatives in verticals such as digital advertising and marketing, digital education, digital...
Operators promoted their initiatives to improve their satellite capabilities and reinforced their existing metaverse...